How to manage DuckDuckGo email aliases

Practical checks for how to manage duckduckgo email aliases, with secure next steps and related guidance.

What to check first

Follow these steps in order. Exact menus and available features can differ by operating system, browser version, region, and subscription.

1. Confirm which DuckDuckGo feature is in use and whether it is enabled in the app settings.
2. Check your forwarding destination or other trusted devices, depending on the feature.
3. Review the official setup and recovery instructions for your platform.
4. Never disclose recovery codes or access to your inbox to a third-party support form.
5. If the problem persists, record the exact error and use the official support channel for account-specific assistance.

How to identify the cause

Check whether the issue happens only on one device, only on one network, or across multiple devices. This helps distinguish a local browser problem from an account, feature, or service problem. Avoid resetting or deleting data until you know whether it is backed up.

What to record if the issue continues

Write down the device model, operating system, DuckDuckGo version, and exact error wording. Keep sensitive information private.

Related guides

Request a Callback All Guides